Shipping Process.
Orders are shipped as soon as payment has cleared, which is typically between 24-48 hours, depending on which payment option is selected.
All packages are sent through Australia Post and customers will receive an email from us as soon as a package is shipped.
Customers who purchase a downloadable product and choose to make payment through Paypal will receive a link to that product immediately after checkout.
Delivery Times.
Delivery times will vary, depending on where in the world a customer is located and which shipping option is selected.
Usually Australian customers can expect delivery within 2-3 business days. International customers can expect delivery within 4-8 weeks depending on location.
Shipping Costs.
The full cost of shipping is the sum of:
• Postage
• Cost of packaging required to send the parcel securely and safely
• A small handling fee
For orders within Australia we have two flat fees only:
• $5 for one item
• $10 more than one item
Returns and Refunds.
Physical (Shipped) Products.
Please contact us before returning an item for any reason.
We offer a 100% satisfaction guarantee. We make every effort to package our products securely and safely for shipping. However we cannot guarantee they way in which various postal services may handle parcels. We will replace any product if it is faulty or damaged on delivery, provided it is returned within 7 days (Australian customers) or 30 days (International customers)
If a product is returned for whatever reason, shipping costs will not be refunded and customers are responsible for return shipping charges.
Downloadable Products.
Please ensure that you are happy to purchase before payment as we can not offer refunds for downloadable products.
